Sales and Service Manager

Charlotte, NC

Full Time

Senior Manager/Supervisor

POSITION SUMMARY

Critical business role which creates, drives, and maximizes opportunities inside Lowes with the Interior and Exterior Door merchants. This position is responsible for managing the Lowes national account team. Major objectives include establishing, nurturing, and growing partnerships with Lowes Merchants, Merchandising Vice Presidents, Visual Merchants and Supply Chain/Business Analyst. This role requires an ability to build long-term strategic plans, influence key stakeholders, manage multiple tasks/projects and contribute to a strong, driven, value added team.

JOB EXPECTATIONS

Act as a senior liaison for Lowes
Prioritize client satisfaction, promote new services, set targets and ensure healthy relationships between Woodgrain and Lowes
Follow up on complaints and questions from Lowes
Monitor and identify market trends, competitors and new leads
Ensure brand consistency
Identify, pursue and close deals for new opportunities at Woodgrain
Build and take ownership of a trusted relationship with merchants for the success and profitability of Woodgrain
Support merchants and Woodgrain account team with category management
Be the category and consumer leader for the category
Clearly articulate and influence customers’ needs to internal management
Collaborate with marketing team to develop new cost-effective point of purchase materials
Set strategy and lead Product Line Review teams to fully maximize Woodgrain’s strength and success in line reviews
Utilize a consultative solution based selling approach with Home Depot, providing broad category and consumer insights and solutions to drive category and brand sales
Maintain oversight of Lowes account and utilize solid judgement to resolve issues
Be able to lead a team to meet the short time times on various projects assigned by Lowes
Work closely with the National Account Service Director to ensure that Woodgrain is providing a best in class service program to Lowes
Collaborate with other divisions within Woodgrain to create new innovative products to sell to Lowes
Be able to operate in a highly fluid/fast moving environment
This position requires supervisory responsibility; direct reports will include the interior and exterior Door Account Managers
Other duties as assigned

JOB SPECIFICATIONS

Bachelor's degree (BA or BS) from accredited four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
A solid grasp of sales metrics, performance measures and technical indicators
A thorough aptitude for analysis and strategy
Decisive thinking and leadership abilities
Negotiation, conflict resolution and presentation skills
Dynamic and creative problem-solving skills
A strong client-focused mindset
Expert organizational and communication skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

WORK ENVIRONMENT

Overnight travel is required. Expected travel time 40-50%.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

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