Field Service Representative - Macon, GA

Company Overview:   Woodgrain Distribution, a Woodgrain Millwork Company, is one of the largest millwork distribution companies in the United States. Our strategy of vertical integration allows us to bring high quality products to the market competitively. With aggressive growth, experienced management, and a passion for perfection, Woodgrain is the industry leader in the millwork business. With over 60 years in the millwork business, Woodgrain continues to build on its tradition of excellence as a market leader.

Door Shop Field Service Representative Position Description:  Manages Lowes retail locations within a defined service territory by driving sales, building trusted and dependable relationships, and affecting product presentation within retail stores for a leading home improvement retailer. This is a remote position that requires daily travel to manage routes per day in person. Must be able to pass a physical exam and move doors around within Lowes. Adaptable to necessary changes that need to be made based upon shifting service requirements.

 Door Shop Field Service Representative Primary Job Functions:

• Build and maintain a relationship with associates by addressing and resolving store concerns to promote brand loyalty.
• Maintain Safety practices and addressing safety issues to store associates.
• Establish and maintain operational standards for assigned locations.
• Coaches Lowes associates to optimize brand expansion initiatives and productivity.
• Conduit between Woodgrain Customers Service team and Lowe’s Store associates to identify ways to overcome obstacles.
• Assist with pro-orders and job site deliveries.
•  Monitor buying trends and conduct market research to adjust strategies and achieve sales goals.
• Conduct survey and market research.
• Maintain an understanding of SOS selling tools (Paradigm) and offering help with navigating the system.
• Identify high volume stores and suggest service frequency changes.
• Travel to 15-20 store locations weekly
• Reviewing accuracy and completeness of SOS kiosk for entry and interior door programs.
• Dust SOS kiosk, replenish catalog displays as needed.
• Remove hazardous staples from stocked retail units (TT Benchmark, Reliabilt, Pro-Steel)
• Drive our In-Store expectations with all departments.
• FSR’s will need to be able to adapt to changes made due to shifts in service requirements.
• Flip doors around to make the retail packaging visible.
• Assist with mounting/hanging display doors.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•   High School Degree with 2-4 years of retail experience.
•  Basic math, statistical and analytical skills are required.
•  Ability to read, interpret, and execute instructions furnished in written or oral form.
• Ability to deal with problems involving several concrete variables in a standardized situation.
•   Exceptional oral, written communication skills as well as ability to drive excellent results by listening
•   Knowledge of information systems such as Microsoft office – Outlook, Excel, PDF, PowerPoint
•  Adapting to changing situations encountered by managing schedules and routes.
• The work environment is a retail warehouse; Hazards include forklifts, moving freight and other mechanical hazards.
•  Frequently required to stand, walk; use hands to perform tasks.
• Move doors out of bays to turn it so the retail packaging is facing out.
• Assisting MST with mounting/hanging display doors.
• The noise level in the work environment is usually moderate.

Door Shop Field Service Representative Position Details:

• Details: Primarily 40 hours a week, M-F Days. Overtime is a requirement based on territorial demands. No weekend work is available (Sat-Sun). Start time should match up with the departments we are required to talk to (Start time should be no sooner than 6:45AM in store.).
• Travel: Regular 2-3 nights per week of overnight travel is required. Hotels and meals will be covered for overnight stays, while mileage will be reimbursed.
• Benefits: Woodgrain offers a comprehensive benefits package to include medical, dental, and life insurance, 401k, vacation, and paid holidays.
• Physical Labor: Moving and handling doors.
• FSR’s must be aware that we are a growing and changing entity. FSR’s will need to be able to adapt to changes made due to shifts in service requirements.

Woodgrain is an equal opportunity employer and a Tobacco and Drug Free Workplace.