Field Service Representative -North Fort Myers/Cape Coral

Cape Coral, FL

Full Time

Entry Level

Woodgrain is family-owned and one of the leading millwork and building products operations in the world. With over 65 years of product innovation, business growth, quality craftsmanship and service, Woodgrain is a leading producer of moulding, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain, Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities throughout the United States and South America. Check us out at: https://www.woodgrain.com/

We are looking for a Merchandise Service Representative

What we bring to you:

TBA, plus quarterly bonuses depending on profitability
Woodgrain pays 75% of medical, dental and vision insurance
401k matching, up to 3% of your base salary
2 weeks of PTO per year, 9 paid holidays
Perks such as tuition reimbursement and large discounts off Woodgrain products

What our Merchandise Service Representative does:

Cover service calls when regular service representatives are away on vacation.
CLEANING: Recovering the proper condition of that aisle since the last service.
STOCK: Restocking messy bins or displays and resolving bin contamination.
CULLING: Removing damaged/unsellable material and issuing credit electronically.
MERCHANDISING: Maintain signage and pricing to best practice.
ORDERING: Replenish inventory according to published guidelines.
CUSTOMER INTERACTION: Build strong and dependable relationships with store management and associates.
PROJECTS/TASKS: Complete tasks, projects and resets of Woodgrain products in stores as assigned by the Area Manager.

What you need to have:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Degree with 2-4 years of retail experience.
Basic math, statistical and analytical skills are required.
Ability to read, interpret, and execute instructions furnished in written or oral form.
Ability to deal with problems involving several concrete variables in a standardized situation.
Exceptional oral, written communication skills as well as ability to drive excellent results by listening
Knowledge of information systems such as Microsoft office – Outlook, Excel, PDF, PowerPoint
Adapting to changing situations encountered by managing schedules and routes.
The work environment is a retail warehouse; Hazards include forklifts, moving freight and other mechanical hazards.
Frequently required to stand, walk; use hands to perform tasks.
Move doors out of bays to turn it so the retail packaging is facing out.
Assisting MST with mounting/hanging display doors.
The noise level in the work environment is usually moderate.

Woodgrain is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

Woodgrain believes that diversity and inclusion among our employees is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Employment at Woodgrain is based on merit, competence, and qualifications, and we are committed to providing equal opportunities for training and advancement for all employees. Woodgrain is also committed to making our application process accessible to individuals with disabilities and will provide reasonable accommodation upon request.

Woodgrain is a drug, alcohol, and tobacco free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test.

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We appreciate your interest in Woodgrain and are genuinely interested in your qualifications. In accordance with applicable state and federal laws, Woodgrain does not discriminate on the basis of race, color, religion, sex (including gender identity and pregnancy), national origin, age, disability, genetic information, sexual orientation, parental status or other protected class. If you are hired, Woodgrain requires verification of employment eligibility as required by law including completion of an I-9 Form. Please type your initials indicating you have read and understand this statement.*

Do you have an available vehicle with up-to-date auto insurance?*

This position requires daily travel to specified Home Depot stores in your area, using your own vehicle (we pay some mileage.) This is for servicing only, you will not be transporting any product. Is this something that you're willing and able to do?*

This position is very labor intensive (lifting long pieces of bundled door moulding/trim) and requires that you're able to lift up to 50lbs. Is this something that you're willing and able to do, with or without reasonable accommodations?*

Please describe a current or previous job where physical labor was part of your daily duties.*

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Are you able to perform the essential functions of the job for which you are applying with or without reasonable accommodation? (Reasonable accommodations may be provided to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws)*

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Please read the following and indicate you understand by filling out your initials below. I certify that all information submitted in this application form, resume or interview is true and complete and that I have not knowingly withheld, nor will I withhold, any information that would affect my application for employment. I understand that Woodgrain is under no obligation to consider or reconsider this application at any time and that acceptance of my application does not constitute an offer of employment. I also understand and agree that: Inquiries may be made with my previous employers, schools and colleges. I authorize any such person or agency to give you any and all information concerning my previous education and employment, including but not limited to, an assessment of my job performance, ability and fitness and/or any other information they may have, personal or otherwise, and release all parties from any and all liability, claims, or damages that may directly or indirectly result from furnishing same. Prior to my beginning work or during my employment, Woodgrain reserves the right to conduct pre- employment checks. Prior to beginning work with Woodgrain, I will be required to sign a covenant not-to-compete and a confidentiality agreement. I represent and warrant to Woodgrain that I am under no contractual or other restriction or obligation which would prevent me in any way from working with Woodgrain, including but not limited to, a covenant not-to-compete, confidentiality agreement, and/or trade secret agreement. If I believe that I am presently under such contractual obligation, I will provide a copy of such agreement to Woodgrain.*

Please read the following and indicate you understand by filling out your initials below. I understand that any job offer that may be extended to me will be contingent upon the successful completion of a background check, drug test, a fit for duty test and/or a motor vehicle check.*

Please read the following and indicate you understand by filling out your initials below. I authorize Woodgrain to release to any person, firm or organization where I may seek employment in the future any truthful information concerning my work experience with Woodgrain. I hereby release and hold Woodgrain harmless from any claim for releasing any truthful information within its records. I also understand and agree that no representative of Woodgrain has any authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the foregoing, unless it is in writing and signed by an Executive Officer of the Company. I understand and acknowledge that, if hired, my employment is for no definite period and either the Employer or I may terminate our relationship at will at any time, without notice or any reason, and that this employment application does not constitute an employment contract. I have had an opportunity to have my questions about this statement’s content and intent answered and understand its terms. If it is discovered that I have made any representation that is not true or is a fabrication of the truth or an omission in connection with the interview process, I can be terminated immediately or not offered any employment with Woodgrain.*

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